1. Contact Bloom
Email support@storybybloom.com. Include the device model, iOS version, Bloom version, and a short description of what happened. Do not email private family photographs unless support specifically asks for one.
2. Account and sign-in
Bloom uses Sign in with Apple. Use the same Apple Account to restore your family space on a new or reinstalled iPhone. If sign-in fails, check your connection and Apple system status, then try again.
3. Trials and subscriptions
Bloom offers Family, Plus and Archive shared-storage plans, each available monthly or annually through Apple. Eligible family owners receive a 14-day introductory trial. Invited relatives participate inside the subscribed family without purchasing a separate plan. Apple shows the exact local price, eligibility and renewal terms before confirmation.
- Manage or cancel at Apple Subscriptions.
- Request a refund at reportaproblem.apple.com.
- Use Restore Purchases inside Bloom for an existing entitlement.
4. Photos, video and posts
If an upload is interrupted, keep Bloom open on a reliable connection and retry. Bloom keeps efficient viewing copies for the family feed alongside print-ready photo masters and standardised HD video while eligible access is active. The advertised photo and video capacity is an approximate shared allowance; actual capacity varies by file size, format and encoding. Keep your own backup of irreplaceable media.
5. Privacy, data access, and deletion
Review the Privacy Policy, Privacy Choices, and Terms. Account deletion is available in Bloom under Settings. For a data-access request, email support@storybybloom.com.